Refund and Returns Policy

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Overview

Our refund and return policy is 30 days long. If 30 days have passed since your purchase, we are unable to give you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Certain types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

Gift card

Downloadable software products

Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain circumstances in which a partial refund is only available:

Books with clear signs of use

CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

Any item that is not in its original condition, damaged or missing parts through no fault of ours.

Any item returned more than 30 days after delivery

Refunds

Once your goods are received and inspected, we will send you an email notifying you that we have received your return. We will also notify you of your approval or rejection of your refund.

If you’re approved, your refund will be processed and a credit automatically applied to your original credit card or method of payment, within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund, check your bank account first.

Then contact your credit card issuer, it may take some time before your refund is officially posted.

Next contact your bank. There is usually some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at {email}.

Discounted items

Only regular priced items can be refunded. Discounted items are not refundable.

Transaction basis

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email} and send your item to: {physical address}.

Gifts

If the item is marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item isn’t marked as a gift upon purchase or the gift giver has the order shipped to you later, we’ll send a refund to the giver and they’ll learn about your payment. goods back.

Return shipping

To return a product, you should mail your product to: {physical address}.

You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for the product to get to you may vary.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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